When you try to log into one of the Apple services, you may encounter a notification: “Apple ID is blocked”. The problem is quite common, it should not be scared. This error occurs mainly when trying to purchase or update some kind of application. And until the problem is fixed, it will not be possible to make any changes with your programs.
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What does the message “Your Apple ID is blocked blocked” mean?
All Apple apps, including iTunes, iMessage, Apple Pay, and FaceTime, are linked through your Apple ID. Disabling an account automatically closes access to many Apple services.
Why is this happening? There may be several reasons for this, including repeatedly entering the wrong Apple ID or password (for example, a stranger trying to hack), payment problems related to your credit / debit card, payment problems related to your associated bank account, reasons security when someone tries to gain unauthorized access to your Apple account and more.
But do not worry too much. There are several ways that can help eliminate this error and you can do it yourself.
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How to unlock an Apple ID account?
If you use two-factor authentication, you can reset your password and unlock your account using a trusted phone number. A recovery key will also help if you created it when switching to two-factor authentication.
When you lock your account for security reasons, quite specific notifications will appear:
- “Your Apple ID is locked for security reasons.”
- “This Apple ID account has been disabled for security reasons.”
- “Failed to log in because your account has been locked out for security reasons.”
- “This Apple ID account is locked out of security.”
1. Click on the link button Unlock account.
2. In case you have another Apple device that uses this Apple ID, a notification will be sent to it.
Click on the notification received, and then on the link button Allow and follow the onscreen instructions.
If you do not have another device, click on the button “No access to Apple devices?”.
In the pop-up window that appears, click Submit Code. The verification code will be sent to the verified number that was previously added to the Apple ID. Enter this code in the appropriate field.
Enter the password for the account. On the next screen you can select Unlock account (Apple ID account will be immediately unlocked) or Unlock and change password (Apple ID account will be unlocked after changing the password).
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I forgot my Apple ID password, how do I reset it?
If you forgot your Apple ID account password, then open this link in any browser. On the authorization page, enter your Apple ID to verify your identity. The service may ask you some verification questions to complete the authentication process. You will need to correctly and accurately answer them. The questions will be simple: your phone number, email address, etc.
Most likely, the service will prompt you to reset the Apple ID password to restore access to the disabled account.
Read all the instructions on the screen carefully to reset your Apple account password.
When you try to reset, make sure that you are using a reliable and trusted data entry device.
After you have successfully reset your Apple account password, you will need to do the following:
1. Go to Settings → <Значок вашего профиля> → iTunes and App Store → Log off.
2. Log in again using the new Apple ID password that you recently created to restore access to the disabled account.
This will most likely solve this problem. In case you are out of luck, and this method did not help you, it remains only to contact iTunes support.
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When to Contact Apple Support
If the above method did not help to unblock the account, then this may also indicate a problem with the payment method specified in the profile. In this case, it will not be possible to edit the details of your Apple ID account – you will need to contact Apple support.
Follow the link, select your current region from the list of countries displayed on the screen.
Once you have selected your current location, you will be redirected to the appropriate iTunes support service in your area.
In section “Tell us how we can help.” click the link “Get support“.
Click the iTunes Store, and then selectAccount management“.
Clearly outline your problem by selecting “Warning “Your account is disabled on the App Store and iTunes“. Schedule a call with an Apple representative at a time convenient for you, so that a specialist can help solve the problem. ITunes Support will help you understand what exactly caused this error on your device.