Yandex.Telephony virtual PBX will help to cope with the flow of calls and organize teamwork. The service can be used by freelancers, startups and other users for whom constant communication with clients is important. Yandex.Telephony allows you to respond to customers in the office and anywhere else.
What is “Virtual PBX”
Virtual PBX – a service provided for companies (freelancers, individuals, etc.) that allows you to replace a physical PBX or an entire call center – the client gets at full disposal an IP-PBX hosted by the provider.
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Possibilities of the Yandex.Telephony service
Let’s consider the use of a virtual PBX using the example of the Yandex.Telephony service, which is a virtual PBX that allows you to effectively manage the processing of customer requests (calls, voice messages, feedback forms on the website, as well as on Facebook or Twitter) without installing additional equipment and unnecessary financial costs. For the convenience of users, all messages are displayed in a single feed.
Users registered in the system are provided with a local multichannel phone number (more than 150 telephone city codes throughout Russia are available). The platform offers a number of functions, including the ability to process messages from a website or social network, collect statistics of calls, manage the settings of the voice menu for prompt communication with the right specialist, call queue settings for more efficient work with clients, forward calls to depending on the working schedule of operators and the status of the caller, as well as save customer requests in voice messages.
The service supports popular SIP clients for processing incoming and outgoing messages. The platform also allows you to create black and white lists, which will help you focus on your most important customers and save time by not wasting it on useless calls.
Service users will be able to manage calls through the telephone interface, forward them within the company or combine them into conferences, receive notifications about client requests, missed calls and listen to voicemail on a smartphone.
Yandex.Telephony provides quick access to information in a browser or mobile application, call and message history, and also allows you to store call records for resolving disputes or assessing the work of employees and generate statistics for each employee.
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What devices does it work on and how much does it cost
Yandex’s virtual PBX is available in the web version on any computer, as well as through mobile applications for Android and iOS (iPhone). You can get detailed information about Yandex.Telephony tariffs on the service page.
As an alternative to Yandex.Telephony, we also suggest that you familiarize yourself with the foreign service Zadarma, which we talked about here.