Each of us remembers the times when the theft or loss of a mobile phone created many problems, one of which was the restoration of the list of important contacts. Many even got special notebooks and transferred numbers onto paper by hand. Today, the synchronization of the contact list in smartphones of any manufacturer is performed automatically, but some users still manage to clean the address book without the possibility of recovery.
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Why contacts disappeared on iPhone: main examples and reasons
Contacts disappeared after flashing (restoring software), factory reset, or iPhone repair
If the subsequent entry of the Apple ID in the iCloud section does not download the contacts, then it will be impossible to restore them.
Why did it happen. Contacts were entered manually without syncing with iCloud. If synchronization with iCloud is not performed, then after reflashing the iPhone through recovery or in the event of a device breakdown all contacts will be irretrievably lost…
Some (or all) contacts are missing after transferring Apple ID or iPhone to a third party
Why did it happen. It often happens that a user transfers their Apple ID or iPhone to a new owner, for example, a relative, without bothering to create a new Apple ID. Say, why does a 60-year-old mother or an 8-year-old daughter need their own account? However, then a new user starts deleting unnecessary contacts and adding your own, iPhone “catches” home Wi-Fi and syncs the changes made with iCloud, thereby making changes to all devices associated with this Apple ID.
ATTENTION!!! Never delete contacts from the Phone app on iPhone while signed in to iCloud.
Some (or all) contacts disappeared after actions with a Gmail account or another service
Why did it happen. Another common problem is when the user activates the synchronization of the contact list not only with iCloud, but also with other services (usually Gmail). At the same time, confusion arises – some of the contacts are saved in iCloud, and the other part, for example, in Gmail, or in Contacts on the iPhone, there are many duplicates.
You can check for double sync by going to the menu Settings → Contacts → Accounts…
In the list of accounts in use, you may see that two or more accounts are using contact sync. We strongly recommend that you keep syncing contacts for iCloud only. In order to turn off an unnecessary account, select it and check the radio button next to the item Contacts into position Turned off…
From the pop-up menu that appears, select Delete from iPhone, at the same time, all contacts synchronized with the disabled service will be deleted from the iPhone (but will remain on the service and can be returned if desired).
We discussed in detail how to transfer contacts from Gmail to iPhone in this article.
If synchronization of contacts via Gmail or another service is preferable (not recommended), then you should check the box next to the corresponding item in the menu Settings → Contacts → Uch. default entries…
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How to check if there are contacts in iCloud without iPhone?
It’s very easy to do this – open icloud.com on any computer, enter your Apple ID account information and go to the web application Contacts…
In the browser version of the iCloud service, you can edit your address book, import and export contacts, and restore saved backup copies.
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How to Recover Contacts on iPhone
A detailed article on recovering contacts on iPhone can be found here.
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How to properly store contacts on iPhone
Below are some basic guidelines for storing and syncing contacts:
- always sync contacts with iCloud. You can turn it on along the way Settings → Apple ID (at the very top, where your name and surname are indicated) → iCloud → Contacts;
- do not use the synchronization of contacts with Gmail and other services on iPhone (details);
- Do not delete contacts from the Phone app on iPhone when transferring the device to another person if you are signed in to iCloud. With this action, you will delete contacts in the cloud as well. To delete contacts from a device, you must sign out of the iCloud account on the device (details), and not delete contacts one by one;
- Do not share your iPhone with a third party without first signing out of your Apple ID in iCloud.
- do not share your Apple ID account information with third parties.
We talked in detail about how to properly sync contacts on iPhone in this article.