Every user of Apple-made devices knows that they are entitled to a free warranty service for one year after purchase. However, taking into account the cost of the products of the apple company, it will not be superfluous to study in more detail your rights regarding the return, exchange and repair of goods. It turns out that the Russian user has the right to a free second year of Apple’s official warranty, but with some nuances.
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In Russia, Apple may have three different not mutually exclusive warranty on a single device. The first is guaranteed by the law of the Russian Federation on consumer rights, the second (Apple limited warranty) is voluntarily assigned to the company and the third (AppleCare Protection Plan) can be additionally acquired by users. Now we dwell on each of the obligations.
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The Law of the Russian Federation “On Protection of Consumer Rights”
The manufacturer or seller of any product / service is free to independently appoint or not to set deadlines for free warranty service, however this does not mean that the goods / service purchased from him cannot be exchanged or returned. Regarding Apple products under the law “On the Protection of Consumer Rights”, the buyer has the right to request a refund, exchange, price reduction or free repair of the device within two years from the moment of delivery of the goods to the final consumer.
That is, even after the expiration of the one-year warranty period provided by Apple itself, the consumer has the full right to present legitimate claims to the manufacturer (that is, Apple), the importer or distributor.
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Apple One Year Limited Warranty
In addition to the validity period of 1 year, this commitment from Apple differs from the previous one in that the company is more loyal to the applicant. Within 90 days from the date of sale, he is provided with free telephone support (Moscow number 8-800-555-67-34, no charge when calling from a landline phone).
In this case, contrary to popular belief, you can apply for the replacement or repair of a device purchased in another country. True, in some cases, Apple may refuse to service certain categories of devices (iPad with SIM and iPhone support), but at the same time provide information on how to deliver the problem device to the appropriate service center.
From the foregoing, it becomes clear that the warranty on iPhone and iPad purchased in Russia (only official certified devices (PCT)) is valid for two years without any additional payments (sometimes an additional paid guarantee is imposed). If a manufacturing defect is detected during the second year of use, the owner of the device can contact the seller (this can be either an official reseller or Apple), presenting a check.
In addition, it is worth considering that the second year warranty does not begin on the day it is activated, but on the date of purchase of the device.
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AppleCare Protection Plan
The broadest warranty that Apple assumes for an additional fee by the user. In this case, the company undertakes to replace or repair the devices, as well as accessories and components purchased together or simultaneously with the main device during the period provided for by the bilateral agreement.
AppleCare Protection Plan applies only to Mac computers.
At the same time, the user is provided with comprehensive technical support by phone and e-mail, including instructions on the use of devices and related software, and the service of express replacement of some modules is also available (for example, if the laptop battery capacity drops by more than 20%, Apple will immediately send a new one in return) .
By the way, this service is not cheap. For example, the AppleCare Protection Plan for iMac costs 13,490 rubles, and for a MacBook, MacBook Air and 13-inch MacBook Pro will cost the user as much as 19,990 rubles.
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How to check the warranty on iPhone, iPad and Mac by serial number
There is a special online service on the official Apple website that allows you to determine the warranty status of Apple devices. We talked about this in more detail in this material.